Refund policy
# Returns & Refunds
Last updated: 12 October 2026
Northlane Auto is operated by JEWEL OASIS LLC. This policy applies to purchases made at https://northlaneauto.com for delivery within the United Kingdom.
## Our 30-Day Returns Policy
If you change your mind, notify us within 30 days after receiving your goods. You must then send the goods back within 14 days after notifying us.
For an order delivered in separate parcels, the notification period starts the day after you receive the final item.
Email support@northlaneauto.com with your order number and the items you wish to return. A reason is helpful but is not required for a change-of-mind return.
## Your Statutory Right to Cancel
You also have a legal right to cancel most online purchases without giving a reason within 14 days after delivery. You then have a further 14 days to return the goods.
Our additional 30-day returns service does not replace or restrict this right or your rights concerning faulty or misdescribed goods.
You can cancel by emailing us or sending another clear statement of your decision. You do not need our approval for a valid statutory cancellation.
## Condition of Returned Goods
You may inspect goods as you reasonably would in a shop. Opening the packaging to inspect an item does not automatically prevent a return.
Please return all included components and accessories. Use the original packaging where possible, or suitable protective packaging.
For statutory cancellations, we may deduct an amount reflecting any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
For change-of-mind requests first made during days 15–30, goods must be unused beyond reasonable inspection, complete and undamaged. These additional conditions do not apply to claims about faulty goods.
We do not charge a restocking fee.
## Return Address
Northlane Auto Returns
Nile Mill B, Bay 1 Unit BG20
Fields New Rd
Manchester
OL9 8NT
United Kingdom
Include your order number inside the parcel so that we can identify your return. Please keep proof of postage; a tracked service is recommended.
Do not send returns to our US company address.
## Return Shipping Costs
For change-of-mind returns, you are responsible for the direct cost of returning the goods.
If goods are faulty, damaged on arrival, incorrect or not as described, we will cover reasonable necessary return costs. Contact us so we can arrange an appropriate return method.
## Faulty, Damaged or Incorrect Goods
Please contact us with your order number and a description of the issue. Photographs can help us assess the problem, but they are not a condition of your statutory rights.
Where the Consumer Rights Act 2015 applies, you will generally have a short-term right to reject faulty or misdescribed goods within 30 days. After that period, repair, replacement, a price reduction or a refund may be available depending on the circumstances.
You do not lose your statutory rights simply because our voluntary returns period has ended. Sale items have the same statutory protection as full-price items.
## Refunds
For accepted change-of-mind returns, we will process your refund within 5 working days after receiving the returned goods or evidence that you have sent them back, whichever occurs first. We will not exceed the applicable statutory refund deadline.
If we agree to collect the goods, we will not delay the refund pending return evidence. For statutory cancellations involving collection, we will refund within 14 days after being informed of your decision to cancel.
For faulty goods, we will process an agreed refund within 5 working days and within any applicable legal deadline.
Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund fee. Your bank or payment provider may need additional time to display the credit.
When you cancel an entire order, we refund any standard outbound delivery charge paid. Any extra amount paid for a premium delivery option is not refundable unless required by law. Our standard delivery is free.
We will explain any lawful deduction before completing the refund.
## Exchanges
We do not offer direct exchanges. Please return the original item under this policy and place a new order for the item you would like.
## Cancelling Before Dispatch
Contact us as soon as possible if you wish to cancel before dispatch. If the order has already been dispatched, you can still exercise your applicable cancellation and return rights.
## Optional Cancellation Form
You may use the following form, but you do not have to:
To: JEWEL OASIS LLC, trading as Northlane Auto
Email: support@northlaneauto.com
Business address: 6280 Sawmill Rd, Dublin, OH 43017, United States
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Goods:
Order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature, only if submitting this form on paper:
Return parcels should be sent to the UK return address above.
## Contact
Email: support@northlaneauto.com
Telephone: +1 479-848-3847
Customer service: Monday–Friday, 09:00–17:00, UK local time (GMT/BST).
Calls to our US telephone number may incur international charges. You can contact us by email instead.