Shipping policy

# Shipping & Delivery

Last updated: 12 October 2026

## Delivery Area

Northlane Auto delivers only within the United Kingdom, including England, Scotland, Wales and Northern Ireland, the Scottish Highlands and UK islands.

We do not deliver outside the United Kingdom. Jersey, Guernsey and the Isle of Man are not included in our delivery area.

We do not deliver to PO Box or BFPO addresses.

## Dispatch Location

Our products are purchased and held in stock before sale. Orders are dispatched from our UK warehouse.

Northlane Auto is operated by JEWEL OASIS LLC, a US company. Our US business address is not the dispatch location for these orders.

## Delivery Charges

Standard delivery is free throughout our supported UK delivery area. There is no minimum order value.

## Order Processing

Orders are normally processed within 1–3 working days after payment confirmation.

Working days are Monday to Friday, excluding relevant public holidays.

Orders placed outside working days enter processing on the next working day.

## Estimated Delivery Time

Standard delivery is estimated to take 2–5 working days after dispatch. Including processing, the usual estimated time from order confirmation to delivery is 3–8 working days.

These are estimates rather than guaranteed delivery dates. Deliveries to Northern Ireland, the Scottish Highlands and UK islands may take longer because of local transport schedules.

If we know that an order will require a longer delivery period, we will inform you and provide an updated estimate. We will not charge an additional regional delivery fee.

Unless we agree a different delivery period with you, we will deliver within 30 days of accepting your order. Your statutory rights concerning delayed delivery remain unaffected.

## Tracking

When your order is dispatched, we will email a dispatch confirmation and tracking information where available.

Tracking may take time to update after a parcel has been handed to the carrier.

## Delivery Address

Please check your delivery address carefully before placing an order.

If you notice an error, contact support@northlaneauto.com as soon as possible. We cannot guarantee that an address can be changed after dispatch.

If a parcel is returned because an address was incorrect or a delivery could not be completed, we will contact you to arrange the next steps. Any proposed redelivery charge will be explained and agreed before resending.

## Delayed, Missing or Damaged Parcels

If your parcel is overdue, missing or arrives damaged, contact us with your order number.

We will investigate with the carrier and arrange an appropriate remedy. We remain responsible for goods until they are delivered to you or a person you nominate, except where the law provides otherwise.

A tracking status alone does not remove your rights if you have not received your goods.

## Taxes and Delivery Charges

Prices are displayed in GBP and include applicable taxes. Your order total is shown before payment.

Orders are fulfilled from UK stock. We do not ask customers to pay additional import duties or customs clearance charges on delivery. If you receive an unexpected payment request, contact us before paying it.

## Contact

Email: support@northlaneauto.com  
Telephone: +1 479-848-3847  
Customer service: Monday–Friday, 09:00–17:00, UK local time (GMT/BST).

For returns, please refer to our Returns & Refunds policy.